Uber is rolling out new in-app chat feature today which will help riders and drivers to communicate via messages. Once the ride is being booked, rider can send a text message to the driver and same on the other hand for driver.

This would allow privacy of both sides and would bring down smooth communication which previously was confusion. Now, after booking the ride a chat option pops up which let the rider to message to the driver directly. Chat option in Uber app UK and US will be showing driver’s name, plate number, vehicle type etc. Rider can also see read and received receipts for the messages.

For drivers, the messages would be read out loud so that he could avoid distraction while driving; simply he could tap to ‘thumbs up’ emoji to give a response. Drivers can also start a chat but they have been cautioned to do so only when they’re not driving.