In order to build a system of digital interaction for both online and walk-in customers, Telenor has now finally jumped into developing highly synchronized system of digital customer TouchPoints and Internet Contact Centers. Telenor has announced multiple customer centric initiatives and operation that enhance customer experience. This is further to ensure customer satisfaction through more simplified processes, speedy query resolution and, for most part, works as one stop solution.

Telenor now provides Digital Customer TouchPoints and Internet Contact Centers

Firstly, the digital customer TouchPoints are to improve the activities of Telenor Pakistan’s Sales and Service Centers. This has been initiated with the installation of Digital Customer TouchPoint – a computerized touch-point that introduces a Self-Servicing baseat Sales and Service Center. It is located in Blue Area, Islamabad. The machine is in testing phase and follows (C-to-M) operating model. It comes pre-installed with biometric verification device and can also work with GSM as well as Easypaisa related services. Customers can now buy new SIM cards, replace the existing ones and subscribe for Easypaisa service on the go. Soon it will also cover additional features such as MNP, transferring money via Easypaisa, e-load, utility bill payments and Telenor postpaid bill payments.

Also as the 3G subscriber base has reached 6 million, Telenor Pakistan’s Customer Care Team has developed a devoted contact center to entertain internet related services and queries. With development of “Internet Contact Center” you can get services via 345 helpline which one of the speedy solutions to customer queries. While catering to ever growing 3G penetration, these Centers will be supported by a smart team of ‘internet specialists’ who will resolve queries as well as direct them to make the most out of mobile internet connectivity options. The Center will be available 24/7.